Remote Participant Support Specialist

Navia Benefit Solutions, Inc.; Renton (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Job summary

Navia Benefit Solutions, Inc. is seeking a Participant Services Associate for a remote role in the United States. The position handles inbound participant calls and emails, using available resources to assist with inquiries and issues during training and after.

You will work within established SLAs and contribute to team goals. Training runs across EST/CST/PST schedules, with a transition to a flexible schedule 8a-9p EST, 7a-8p CST, 5a-6p PST.

Qualifications

• Patience when dealing with confused or frustrated participants.
• Attentiveness to listen and understand needs.
• Clear communication to resolve inquiries promptly.
• Positive attitude to maintain a constructive tone.
• Multitasking across multiple inquiries and tasks.

Responsibilities

• Respond to participant inquiries via phone, email and voicemail within SLAs.
• Answer calls within 60 seconds; email responses same day before 2pm, next day after 2pm.
• Navigate internal software and troubleshoot participant issues.
• Deescalate calls and escalate issues when needed.
• Be a team player and back up colleagues as required.
• Attend ongoing training and assist with process improvements.

Skills

Patience

Attentiveness

Clear communication

Positive attitude

Multitasking

Effective writing

Team player

Education

High School Diploma or GED

Job description

Navia Benefit Solutions, Inc. is seeking a Participant Services Associate for a remote role in the United States. The position handles inbound participant calls and emails, using available resources to assist with inquiries and issues during training and after.

You will work within established SLAs and contribute to team goals. Training runs across EST/CST/PST schedules, with a transition to a flexible schedule 8a-9p EST, 7a-8p CST, 5a-6p PST.