Remote Customer Support Specialist

Navia Benefit Solutions, Inc.; Renton (WA); On-site; USD 20,000 - 29,000; Full time

Job summary

Navia Benefit Solutions, Inc. is seeking a Participant Services Associate to respond to participant inquiries via phone and email, providing professional assistance with available resources. This remote role requires strong customer service, clear communication, and steady attendance.

The role starts with remote training and shifts that fit EST/CST/PST time zones, followed by a schedule that may span 8a–9p EST, 7a–8p CST, or 5a–6p PST. Candidates must be available across these windows.

Qualifications

• High School Diploma or GED.
• Some college preferred, equivalent experience accepted.

Responsibilities

• Respond to participant inquiries via phone calls, e-mails and voicemails within standard service level agreements.
• Navigate multiple internal software programs while troubleshooting participant issues.
• Deescalate calls using available resources.
• Place callers on hold while a ticket is entered for the research team.
• Maintain exceptional attendance and backup support as needed.

Skills

Customer service

Call center

Written communication

Patience

Attentiveness

Education

High School Diploma or GED

Some college preferred

Job description

Navia Benefit Solutions, Inc. is seeking a Participant Services Associate to respond to participant inquiries via phone and email, providing professional assistance with available resources. This remote role requires strong customer service, clear communication, and steady attendance.

The role starts with remote training and shifts that fit EST/CST/PST time zones, followed by a schedule that may span 8a–9p EST, 7a–8p CST, or 5a–6p PST. Candidates must be available across these windows.