Remote Participant Services Specialist I

Dunhill Solutions; United States; Teletrabalho; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote role

Resumo da oferta

Dunhill Government Solutions is hiring a Participant Services Representative to support a federal program. This is a full-time, fully remote role based in the U.S.

handling participant questions by phone, email and web chat. You will log every contact in a web-based case management system, link calls to open cases, and research issues to bring them to resolution while supporting back-office processing and data integrity.

Qualificações

• High school diploma or GED is required.
• 0–2 years in call center, customer service or public relations.
• Strong written and verbal communication and listening skills.
• Citizenship and ability to obtain Public Trust (Tier 1).

Responsabilidades

• Handle inbound and outbound calls, email and web chat from program participants, meeting service-level targets.
• Log every contact in a web-based case management system and link each call to its open case.
• Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution.
• Support back-office processing and data-integrity reviews.
• Follow the program's published processing guidelines.

Conhecimentos

Customer service

Communication

Attention to detail

Active listening

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Dunhill Government Solutions is hiring a Participant Services Representative to support a federal program. This is a full-time, fully remote role based in the U.S.

handling participant questions by phone, email and web chat. You will log every contact in a web-based case management system, link calls to open cases, and research issues to bring them to resolution while supporting back-office processing and data integrity.