Remote Customer Service Specialist – Federal Program

Dunhill Professional Search & Government Solutions; United States; Remote; USD 23,000 - 28,000; Full time

Job summary

Dunhill Government Solutions is seeking multiple Customer Service Representatives for a fully remote role based in the United States. You will handle inbound/outbound calls, emails, web chat, and back-office tasks, focusing on customer satisfaction and SLA adherence.

Responsibilities include logging interactions, routing inquiries, and maintaining accurate customer records while delivering high-quality support under pressure.

Qualifications

• High school diploma or GED required.
• 0–2 years of call center experience or related customer service experience.
• Excellent written and verbal communication skills and listening abilities.

Responsibilities

• Provide inbound and outbound call support, email and web chat, plus back-office services.
• Maintain customer records and log interactions.
• Resolve customer inquiries and route issues to appropriate staff.
• Meet quality assurance requirements and SLAs.
• Use knowledge of program products to assist customers.
• Handle high call volumes courteously and professionally.

Skills

Customer service

Communication skills

Attention to detail

Ability to work under pressure

Education

High school diploma or GED

Job description

Dunhill Government Solutions is seeking multiple Customer Service Representatives for a fully remote role based in the United States. You will handle inbound/outbound calls, emails, web chat, and back-office tasks, focusing on customer satisfaction and SLA adherence.

Responsibilities include logging interactions, routing inquiries, and maintaining accurate customer records while delivering high-quality support under pressure.