Participant Services Representative I - Public Trust

Dunhill Solutions; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Fully remote role

Job summary

Dunhill Government Solutions is hiring a Participant Services Representative to support a federal program. This is a full-time, fully remote role based in the U.S.

handling participant questions by phone, email and web chat. You will log every contact in a web-based case management system, link calls to open cases, and research issues to bring them to resolution while supporting back-office processing and data integrity.

Qualifications

• High school diploma or GED is required.
• 0–2 years in call center, customer service or public relations.
• Strong written and verbal communication and listening skills.
• Citizenship and ability to obtain Public Trust (Tier 1).

Responsibilities

• Handle inbound and outbound calls, email and web chat from program participants, meeting service-level targets.
• Log every contact in a web-based case management system and link each call to its open case.
• Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution.
• Support back-office processing and data-integrity reviews.
• Follow the program's published processing guidelines.

Skills

Customer service

Communication

Attention to detail

Active listening

Education

High school diploma or GED

Job description

Dunhill Government Solutions is hiring Participant Services Representatives to support a federal program. This is a full-time, fully remote role based in the U.S., answering participant questions by phone, email and web chat. It's a strong entry point into federal work for anyone with customer service or call center experience.

Responsibilities:

• Handle inbound and outbound calls, email and web chat from program participants, meeting service-level targets
• Log every contact in a web-based case management system and link each call to its open case
• Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution
• Support back-office processing and data-integrity reviews
• Follow the program's published processing guidelines

Requirements:

• High school diploma or GED
• 0--2 years of call center, customer service or public relations experience
• Composure and courtesy during high call volume
• Strong written and verbal communication, listening skills and attention to detail
• U.S. citizenship and the ability to obtain a Public Trust (Tier 1) determination
• Available for one of three day shifts (Eastern): 7:00 AM--3:30 PM, 8:00 AM--4:30 PM, or 9:30 AM--6:00 PM
• Candidates residing in California or the New York City metro area cannot be considered at this time

Details:

Full-time (40 hours/week), seasonal, fully remote.

Compensation:

$17.75 per hour.