Customer Service Representative I

Dunhill Professional Search & Government Solutions; United States; Remote; USD 23,000 - 28,000; Full time

Job summary

Dunhill Government Solutions is seeking multiple Customer Service Representatives for a fully remote role based in the United States. You will handle inbound/outbound calls, emails, web chat, and back-office tasks, focusing on customer satisfaction and SLA adherence.

Responsibilities include logging interactions, routing inquiries, and maintaining accurate customer records while delivering high-quality support under pressure.

Qualifications

• High school diploma or GED required.
• 0–2 years of call center experience or related customer service experience.
• Excellent written and verbal communication skills and listening abilities.

Responsibilities

• Provide inbound and outbound call support, email and web chat, plus back-office services.
• Maintain customer records and log interactions.
• Resolve customer inquiries and route issues to appropriate staff.
• Meet quality assurance requirements and SLAs.
• Use knowledge of program products to assist customers.
• Handle high call volumes courteously and professionally.

Skills

Customer service

Communication skills

Attention to detail

Ability to work under pressure

Education

High school diploma or GED

Job description

Dunhill Government Solutions is hiring Customer Service Representatives (six openings) to support a federal civilian program's customer contact center. This is a permanent, full-time, fully remote role based in the U.S., providing routine support across inbound and outbound calls, email, web chat and back-office service functions.

Responsibilities

• Provide routine inbound call, outbound call, email and web chat support, plus back-office services
• Focus on customer satisfaction and adherence to established Service Level Agreements (SLAs)
• Ensure appropriate actions are taken to resolve customers' problems and concerns
• Maintain customer accounts and records of each interaction, including inquiries, complaints and comments
• Use knowledge of the program's products and services to answer inquiries or route them to the right staff
• Log new cases or update existing ones to record every phone, email and web chat contact
• Meet quality assurance requirements and other key performance metrics
• High school diploma or GED
• 0–2 years of call center experience and 0–2 years of customer service, public relations or related support experience
• Ability to perform well during periods of high call volume and to work effectively under pressure
• Strong written and verbal communication and listening skills; tactful and courteous with the public
• Strong attention to detail and accuracy, and a commitment to quality service
• Ability to convey enthusiasm, energy and sincerity over the phone

Details

Permanent, full-time, fully remote (U.S.). Hours 9:30 AM – 6:00 PM Eastern. This role is not open to candidates residing in California, the New York City metro area or the Seattle, WA metro area.

Compensation

$17.75 per hour.

US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.