Participant Services Representative I

Dunhill Professional Search & Government Solutions; Tampa (FL); Remote; USD 23,000 - 26,000; Full time

Job summary

Dunhill Government Solutions is hiring Participant Services Representatives to support a federal program. This is a full-time, fully remote role based in the United States, answering participant questions by phone, email and web chat.

It's an entry point into federal work for anyone with customer service or call center experience. You will handle inquiries, log contacts, resolve processing issues, support back-office reviews, and follow published guidelines.

Qualifications

• Requires strong written and verbal communication, listening skills and attention to detail.
• Experience in call center, customer service or public relations is valued but not required.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Handle inbound and outbound calls, email and web chat from program participants.
• Log every contact in a web-based case management system and link each call to its open case.
• Research and resolve processing issues and data errors through to resolution.
• Support back-office processing and data-integrity reviews.
• Follow the program's published processing guidelines.

Skills

Communication

Listening

Customer service

Education

High school diploma or GED

Job description

Dunhill Government Solutions is hiring Participant Services Representatives to support a federal program. This is a full-time, fully remote role based in the U.S., answering participant questions by phone, email and web chat. It's a strong entry point into federal work for anyone with customer service or call center experience.

Responsibilities:

• Handle inbound and outbound calls, email and web chat from program participants, meeting service-level targets
• Log every contact in a web-based case management system and link each call to its open case
• Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution
• Support back-office processing and data-integrity reviews
• Follow the program's published processing guidelines

Requirements:

• High school diploma or GED
• 0-2 years of call center, customer service or public relations experience
• Composure and courtesy during high call volume
• Strong written and verbal communication, listening skills and attention to detail
• Available for one of three day shifts (Eastern): 7:00 AM-3:30 PM, 8:00 AM-4:30 PM, or 9:30 AM-6:00 PM
• Candidates residing in California or the New York City metro area cannot be considered at this time

Details:

Full-time (40 hours/week), seasonal, fully remote.

Compensation:

$17.75 per hour, plus an hourly health & welfare benefit toward health insurance and retirement (amount varies by location).

US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.