Participant Services Representative I

Dunhill Professional Search & Government Solutions; Atlanta (GA); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health & retirement benefits

Fully remote role

Job summary

Dunhill Government Solutions is seeking a Participant Services Representative to support a federal program. This is a full-time, fully remote role based in the U.S., handling participant questions by phone, email and web chat.

The position offers an entry point into federal work with prior call center or customer service experience and tasks include logging contacts, resolving issues, and supporting back-office processing.

Qualifications

• High school diploma or GED required.
• 0–2 years of call center or customer service experience.
• Strong written and verbal communication; attentive to detail.
• Available for one of three day shifts (Eastern).
• Candidates residing in California or the New York City metro area cannot be considered.

Responsibilities

• Handle inbound and outbound calls, email and web chat from program participants.
• Log every contact in a web-based case management system and link each call to its open case.
• Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution.
• Support back-office processing and data-integrity reviews.
• Follow the program's published processing guidelines.

Skills

Call center experience

Written communication

Verbal communication

Attention to detail

Education

High school diploma or GED

Job description

Dunhill Government Solutions is hiring Participant Services Representatives to support a federal program. This is a full-time, fully remote role based in the U.S., answering participant questions by phone, email and web chat. It's a strong entry point into federal work for anyone with customer service or call center experience.

Responsibilities:

• Handle inbound and outbound calls, email and web chat from program participants, meeting service-level targets
• Log every contact in a web-based case management system and link each call to its open case
• Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution
• Support back-office processing and data-integrity reviews
• Follow the program's published processing guidelines

Requirements:

• High school diploma or GED
• 0-2 years of call center, customer service or public relations experience
• Composure and courtesy during high call volume
• Strong written and verbal communication, listening skills and attention to detail
• Available for one of three day shifts (Eastern): 7:00 AM-3:30 PM, 8:00 AM-4:30 PM, or 9:30 AM-6:00 PM
• Candidates residing in California or the New York City metro area cannot be considered at this time

Details:

Full-time (40 hours/week), seasonal, fully remote.

Compensation:

$17.75 per hour, plus an hourly health & welfare benefit toward health insurance and retirement (amount varies by location).

US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.