Remote Participant Communications Coordinator

TransPerfect; Los Angeles (CA); Remote; USD 42,000 - 70,000; Full time

Job summary

DataForce by TransPerfect seeks a Participant Coordinator to support outreach and scheduling in coordination with onsite receptionists and the Project Manager. You will send appointment reminders, respond to participant payment inquiries, and ensure timely, friendly communication throughout the process.

The role requires being organized, detail-oriented, and capable of managing multiple participant communications while maintaining accurate records and delivering a positive participant experience.

Qualifications

• Clear, professional communication with participants.
• Ability to track and log participant interactions accurately.
• Strong multitasking and organizational skills.

Responsibilities

• Support onsite receptionists with participant outreach and scheduling.
• Send timely reminders to participants regarding appointments.
• Respond to participant inquiries about payments and escalate when needed.
• Communicate schedule changes and updates to receptionists and the Project Manager.
• Maintain accurate records of participant communications and appointments.
• Engage with participants in a friendly, professional manner.
• Monitor outreach and follow-ups to ensure timely communication.
• Identify scheduling issues and escalate to the team.
• Help minimize scheduling disruptions throughout daily operations.

Skills

English fluency

Excellent communication

Organizational skills

Detail-oriented

Job description

DataForce by TransPerfect seeks a Participant Coordinator to support outreach and scheduling in coordination with onsite receptionists and the Project Manager. You will send appointment reminders, respond to participant payment inquiries, and ensure timely, friendly communication throughout the process.

The role requires being organized, detail-oriented, and capable of managing multiple participant communications while maintaining accurate records and delivering a positive participant experience.