Participant Coordinator (Remote - PST Timezone)

TransPerfect; Los Angeles (CA); Remote; USD 42,000 - 70,000; Full time

Job summary

DataForce by TransPerfect seeks a Participant Coordinator to support outreach and scheduling in coordination with onsite receptionists and the Project Manager. You will send appointment reminders, respond to participant payment inquiries, and ensure timely, friendly communication throughout the process.

The role requires being organized, detail-oriented, and capable of managing multiple participant communications while maintaining accurate records and delivering a positive participant experience.

Qualifications

• Clear, professional communication with participants.
• Ability to track and log participant interactions accurately.
• Strong multitasking and organizational skills.

Responsibilities

• Support onsite receptionists with participant outreach and scheduling.
• Send timely reminders to participants regarding appointments.
• Respond to participant inquiries about payments and escalate when needed.
• Communicate schedule changes and updates to receptionists and the Project Manager.
• Maintain accurate records of participant communications and appointments.
• Engage with participants in a friendly, professional manner.
• Monitor outreach and follow-ups to ensure timely communication.
• Identify scheduling issues and escalate to the team.
• Help minimize scheduling disruptions throughout daily operations.

Skills

English fluency

Excellent communication

Organizational skills

Detail-oriented

Job description

Work Location: Remote - PST Timezone
Work Schedule: Monday to Friday, 8 hours per day
Engagement Model: Fixed-term employment; Full-time
Estimated Project Duration: 2 month (extension possible based on project needs)
Estimated Start Date: 9th November, 2026
Language(s) Needed: English (US)

Role Summary

The Participant Coordinator will be responsible for supporting participant outreach and scheduling in collaboration with onsite receptionists and the Project Manager. This role involves sending appointment reminders, communicating schedule changes, responding to participant inquiries about payments, and ensuring participants receive timely and friendly communication throughout the process.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple participant communications while maintaining accurate records and providing a positive participant experience.

Role Responsibilities

• Support onsite receptionists with participant outreach and scheduling.
• Send timely reminders to participants regarding their scheduled appointments.
• Respond to participant inquiries about payment, providing accurate information and escalating questions or issues when necessary.
• Communicate schedule changes, cancellations, and other participant-related updates to onsite receptionists and the Project Manager.
• Maintain accurate and up-to-date records of participant communications, appointment schedules, and relevant updates.
• Communicate with participants in a friendly, professional, and helpful manner.
• Monitor pending participant outreach and follow-ups to ensure timely communication.
• Identify and elevate scheduling issues, payment concerns, and other participant inquiries to the appropriate team members.
• Support the smooth coordination of daily participant appointments and help minimize scheduling disruptions.

Role Requirements

• English fluency with clear, natural speaking ability.
• Strong troubleshooting abilities and problem-solving skills.
• Ability to maintain accurate, detailed records.
• Ability to communicate effectively with participants in a friendly and professional manner.
• Ability to respond to participant payment inquiries and understand when and how to elevate them.
• Strong organizational skills and the ability to stay on top of participant outreach and appointment reminders.
• Ability to communicate schedule changes and participant updates effectively to onsite receptionists and the Project Manager.
• Strong attention to detail and follow-through.
• Ability to manage multiple tasks and prioritize time-sensitive communications.
• Ability to work independently and collaboratively in a fast-paced environment.

DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.

We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.

To learn more about DataForce please visit us at https://www.transperfect.com/dataforce.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.