Onsite Tech Support Coordinator for Participant Studies

TransPerfect; Miami (FL); Hybride; USD 28 000 - 39 000; Plein temps

Résumé du poste

DataForce by TransPerfect is seeking an Onsite Technical Support Coordinator in Miami to assist study participants with hardware and software issues. This role requires troubleshooting, equipment handling, and clear communication to maintain participant satisfaction.

The position is fixed-term, onsite, for five months starting August 10, 2026, with confidentiality and data privacy essential. Prior tech support experience and MacOS familiarity are preferred.

Qualifications

• Experience in technical support or IT helpdesk.
• Familiarity with MacOS and basic troubleshooting.
• Strong problem-solving skills and attention to detail.
• Ability to explain technical information to non-technical users.
• Comfortable working independently and in remote teams.
• Ability to lift up to 50 lbs.

Responsabilités

• Provide remote technical support to study participants, addressing issues related to hardware setup, software functionality, and connectivity.
• Manage the checkout and return of study equipment, including verifying participant identity and ensuring all devices are properly documented and accounted for.
• Assist onsite with software troubleshooting and escalations.
• Guide participants through technical processes in a clear and patient manner, adapting communication style to suit varying levels of technical proficiency.
• Gather and handle collected data and report back to the managing team.
• Document and track technical issues, resolutions, and escalations in accordance with project protocols.
• Collaborate with internal teams to identify recurring issues and recommend process improvements.
• Maintain strict confidentiality and adhere to all data privacy and security guidelines throughout the study.

Connaissances

Technical support

IT helpdesk

Problem solving

Detail oriented

Clear communication

Outils

Google Forms

Qualtrics

SurveyMonkey

Excel

Google Sheets

Description du poste

DataForce by TransPerfect is seeking an Onsite Technical Support Coordinator in Miami to assist study participants with hardware and software issues. This role requires troubleshooting, equipment handling, and clear communication to maintain participant satisfaction.

The position is fixed-term, onsite, for five months starting August 10, 2026, with confidentiality and data privacy essential. Prior tech support experience and MacOS familiarity are preferred.