Onsite Receptionist/Scheduler

DataForce; Cupertino (CA); On-site; USD 31,684 - 34,440; Full time

Job summary

A data collection company is hiring a full-time temporary Receptionist/Scheduler to manage participant scheduling for an AI project focused on pets. The role requires outstanding customer service skills and the ability to communicate efficiently. Ideal candidates thrive in a fast-paced environment and are comfortable working with pets. Located in South Bay, CA, this position offers a pay range of $23.00 to $25.00 per hour.

Qualifications

• Experience in reception and/or scheduling.
• Self-motivated, quick learner, and organized.
• Ability to juggle multiple projects and multitask.

Responsibilities

• Communicate with potential participants via phone or email.
• Schedule participants based on availability.
• Perform general administrative duties including data entry and filing.

Skills

Outstanding customer service skills

Excellent verbal and written English communication

Strong customer service and prioritization skills

Detail-oriented mindset

Tools

Google Sheets

Mac OS

Windows

Freshdesk or similar email ticketing system

Job description

Overview

DataForce by TransPerfect is hiring a full-time, temporary onsite Receptionist/Scheduler for a data collection project in the Bay Area. The project supports the development of AI and technology innovations focused on pets (dogs and cats).

Location: South Bay area, California. This is a temporary, onsite role with a 40-hour work week.

Base pay and schedule

Base pay range: $23.00/hr - $25.00/hr

Work Schedule: Monday – Friday; 8:30 AM – 5:30 PM; weekends and/or evenings may be needed

Engagement Model: Temporary employment; Full-time (40 hours/week)

Estimated Start Date: Week of October 13th

Role Summary

As a Scheduler, you will be responsible for communicating with potential participants via phone or email, and scheduling them based on availability. The Scheduler is the main face of our team to people participating in the study. As a Receptionist, you will welcome participants onsite, check IDs, have them sign the NDA, and provide instructions on expected participant behavior during the collection.

Role Responsibilities – Scheduler

• Contact participants via phone, email, and SMS (Scripts will be provided)
• Manage and coordinate participant scheduling for study appointments according to project requirements
• Screen participants for eligibility, using the provided questions list
• Schedule participant sessions using an online tool
• Follow up with scheduled participants to confirm arrival
• Track session progress and note status as appropriate
• Communicate with participants after the study, as needed
• Monitor Zendesk inbox, respond to participant queries or escalate as needed
• Handle phone calls, emails, and inquiries professionally
• Perform general administrative duties including data entry, filing, and preparing materials
• Liaise with onsite study staff to ensure smooth participant flow and efficient operations
• Uphold confidentiality and ethical standards of the study
• Manage participant arrival and departure at the onsite location through scheduling software
• Confirm participant identity
• Guide participants from project inception to completion, explaining the study purpose
• Ensure accurate and up-to-date information through clear communications
• Facilitate project changes for scheduling and resource planning
• File data collection project documentation when appropriate
• Provide ongoing support and information to participants
• Treat participants with care and professionalism
• Assist moderator with setup, if needed

Role Requirements

• Onsite work in the South Bay area, California
• Willing to work evenings or weekends if needed
• Experience in reception and/or scheduling
• Familiarity with Mac OS and Windows
• Familiarity with Google Sheets
• Comfortable working with and around domestic cats and dogs (large and small)
• Willing and able to clean up after pets when necessary
• Individuals with pet allergies or phobias may not be suitable for this role
• Outstanding customer service skills with excellent verbal and written English communication
• Strong customer service and prioritization skills
• Self-motivated, quick learner, and organized
• Ability to juggle multiple projects and multitask
• Detail-oriented mindset
• Ability to work independently and meet deadlines
• Resilient personality; ability to gather feedback and suggest process changes
• Ability to shift focus quickly
• Experience in on-site studies (desired)
• Familiarity with Freshdesk or similar email ticketing system (desired)

Who we are

DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide. DataForce offers high-quality data for Human-Machine Interaction to support AI and technology innovation.

To learn more about DataForce, please visit https://www.transperfect.com/dataforce

Equal Employment Opportunity

TransPerfect provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Seniority level

Entry level

Employment type

Temporary

Job function

Administrative, Customer Service, and Other

Industries: Translation and Localization, IT Services and IT Consulting, and Business Consulting and Services

Note: This description reflects the current role posting and does not include other unrelated postings.