Remote Part-Time Mental Health Recovery Helpline Advisor

Rethink Mental Illness; United States; Remote; USD 12,000 - 15,000; Part time

Job summary

Rethink Mental Illness is seeking a Mental Health Recovery Helpline Worker to provide telephone-based support for people experiencing urgent mental health concerns from home. The role includes crisis de-escalation, assessments, and signposting to services.

You will work 14.5 hours weekly with a weekend rota and support the team to promote recovery and safety. Responsibilities include developing risk management plans, maintaining records, and collaborating with NHS colleagues.

Qualifications

• Experience supporting people with mental ill health in health or social care.
• Ability to assess needs and develop risk management plans.
• Strong knowledge of mental health and intervention approaches.
• Excellent communication, listening and relationship-building skills.
• Ability to work independently while contributing to a team.

Responsibilities

• Provide telephone-based emotional support and crisis de-escalation.
• Complete assessments and identify support needs.
• Develop and review support, safety and risk management plans.
• Signpost and refer to community services and specialist support.
• Collaborate with NHS partners and external agencies.
• Maintain accurate records using electronic systems.
• Support volunteers and contribute to service improvement.
• Promote recovery and independence in every interaction.

Skills

Mental health support

Needs assessment

Risk management

Effective communication

Independent working

Team collaboration

Education

QCF Diploma

NVQ Level 3 in Care

Certificate in Community Mental Healthcare

Job description

Rethink Mental Illness is seeking a Mental Health Recovery Helpline Worker to provide telephone-based support for people experiencing urgent mental health concerns from home. The role includes crisis de-escalation, assessments, and signposting to services.

You will work 14.5 hours weekly with a weekend rota and support the team to promote recovery and safety. Responsibilities include developing risk management plans, maintaining records, and collaborating with NHS colleagues.