Remote Mental Health Clinical Case Manager (Part-Time)

Lyra Health, Inc.; United States; Remote; USD 40,000 - 47,000; Part time

Benefits offered by this job

28 days holidays plus bank holidays

Private medical insurance

Discretionary bonus scheme

Group life assurance - up to 10x

Critical health insurance - 2x salary

24/7 Employee Assistance Programme

Living Wage Employer

Supervision monthly

CPD program

Professional membership fees

Job summary

Lyra Health seeks an experienced BACP registered counsellor to join as a part-time Clinical Case Manager in the UK/ROI. You will support the inbound helpline, complete online chats, assess needs, and refer to clinically appropriate therapy. The role also delivers video-based therapy and broader case management for our clients.

This home-working position requires flexibility and the ability to work in a fast-paced environment across 8am–8pm, seven days per week coverage.

Qualifications

• UK and/or ROI counselling qualifications must meet professional standards.
• Current registration or accreditation with a relevant body.

Responsibilities

• Provide first contact for Lyra Workplace Mental Health service via helpline or chat.
• Assess clinical needs and implement treatment plans.
• Manage safeguarding, risk, and caseloads with timely updates.
• Coordinate referrals to appropriate therapy and signpost when needed.
• Document clinical information accurately in the database.
• Collaborate with global clinical teams and affiliate clinicians.
• Support governance, quality assurance, and service development.

Skills

Counselling

Strong communication

Risk assessment

Caseload management

Education

Bachelor's or Master's in counselling

Job description

Lyra Health seeks an experienced BACP registered counsellor to join as a part-time Clinical Case Manager in the UK/ROI. You will support the inbound helpline, complete online chats, assess needs, and refer to clinically appropriate therapy. The role also delivers video-based therapy and broader case management for our clients.

This home-working position requires flexibility and the ability to work in a fast-paced environment across 8am–8pm, seven days per week coverage.