Remote Part-Time Enrollment Support Specialist

Arkansas State; Jonesboro (AR); Remote; USD 17,000 - 22,000; Part time

Job summary

Arkansas State is seeking a Part-Time Student Enrollment Team Member to provide administrative support to the Online Student Enrollment team. You will assist prospective and current students with inquiries, documentation processing, and enrollment-related activities while ensuring accuracy and confidentiality of records.

The role is telecommuting, with up to 28 hours per week, flexible within standard university business hours, and supervised by the Director of Student Enrollment.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Knowledge of office procedures, record management, and data entry.
• Ability to review documents for accuracy and completeness.
• Maintain confidentiality of student information.

Responsibilities

• Answer incoming calls and respond to student inquiries via email and other channels.
• Provide customer service related to admissions, enrollment, and program requirements.
• Review, process, and maintain student documentation from various sources.
• Verify official documents, transcripts, licenses, certifications, and forms.
• Monitor records to ensure documents are received and correctly recorded.
• Assist with application processing and enrollment-related activities.
• Communicate missing documentation and outstanding requirements.
• Explain institutional policies and admissions requirements.
• Route students to advising, financial aid, and relevant departments.
• Support data entry, record maintenance, and QA reviews.

Skills

Written communication

Verbal communication

Customer service

Organization

Data entry

Confidentiality

Education

High school diploma or equivalent

Job description

Arkansas State is seeking a Part-Time Student Enrollment Team Member to provide administrative support to the Online Student Enrollment team. You will assist prospective and current students with inquiries, documentation processing, and enrollment-related activities while ensuring accuracy and confidentiality of records.

The role is telecommuting, with up to 28 hours per week, flexible within standard university business hours, and supervised by the Director of Student Enrollment.