Hourly Non Student Extra Help

Arkansas State; Jonesboro (AR); Remote; USD 17,000 - 22,000; Part time

Job summary

Arkansas State is seeking a Part-Time Student Enrollment Team Member to provide administrative support to the Online Student Enrollment team. You will assist prospective and current students with inquiries, documentation processing, and enrollment-related activities while ensuring accuracy and confidentiality of records.

The role is telecommuting, with up to 28 hours per week, flexible within standard university business hours, and supervised by the Director of Student Enrollment.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Knowledge of office procedures, record management, and data entry.
• Ability to review documents for accuracy and completeness.
• Maintain confidentiality of student information.

Responsibilities

• Answer incoming calls and respond to student inquiries via email and other channels.
• Provide customer service related to admissions, enrollment, and program requirements.
• Review, process, and maintain student documentation from various sources.
• Verify official documents, transcripts, licenses, certifications, and forms.
• Monitor records to ensure documents are received and correctly recorded.
• Assist with application processing and enrollment-related activities.
• Communicate missing documentation and outstanding requirements.
• Explain institutional policies and admissions requirements.
• Route students to advising, financial aid, and relevant departments.
• Support data entry, record maintenance, and QA reviews.

Skills

Written communication

Verbal communication

Customer service

Organization

Data entry

Confidentiality

Education

High school diploma or equivalent

Job description

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Hourly Non Student Extra Help Working Title Part-Time Student Enrollment Team Member Position # X00433 Department A-State Online Operations

Please note: Allpostings close at 12 A.M. CST on theclosing date. This employer participates in E-Verify.

Position Summary:

The Part-Time Student Enrollment Team Member is responsible for providing administrative and operational support to the A-State Online Student Enrollment team. This position assists prospective and current students by responding to inquiries, processing documentation, maintaining student records, and supporting enrollment-related activities. The position serves as a key resource for students throughout the admissions and enrollment process while ensuring the integrity, accuracy, and confidentiality of student records. This position is governed by state and federal laws and institutional policy.

Duties & Responsibilities:

• Answer incoming phone calls and respond to student inquiries via email and other communication channels.
• Provide excellent customer service to prospective and current students regarding admissions, enrollment, registration, and program requirements.
• Review, process, and maintain student documentation received through various sources, including email, electronic submission systems, and mail.
• Verify official documents, transcripts, licenses, certifications, mentor forms, TLE forms, clinical documentation, and other program-specific requirements.
• Monitor student records to ensure required documents are received, reviewed, and accurately recorded.
• Maintain student records through designated university systems and document management platforms.
• Assist with application processing and enrollment-related activities.
• Communicate with students regarding missing documentation and outstanding requirements.
• Interpret and explain institutional policies, procedures, and admissions requirements.
• Route students to appropriate university resources including advising, financial aid, registration, and academic departments.
• Assist with data entry, record maintenance, and quality assurance reviews to ensure accuracy and compliance.
• Support special projects and initiatives related to student enrollment and retention efforts.
• Perform other duties as assigned.

Knowledge/Skills/Abilities:

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Knowledge of office procedures, record management practices, and data entry processes.
• Ability to review documents for accuracy and completeness.
• Ability to maintain confidentiality and handle sensitive student information.
• Proficiency with computer systems, email, and Microsoft Office applications.
• Strong organizational skills and attention to detail.

General Days/Hours:

• Part-Time, up to 28 hours per week.
• Days and times are flexible within standard university business hours (8:00 a.m. to 5:00 p.m.).
• Employees must establish and maintain a regular work schedule that is approved by the Director of Student Enrollment and included on the department team schedule. Any schedule changes must be discussed and approved in advance.
• Regular and reliable attendance is required.

Other:

This position has been identified as a telecommuting position. Duties are performed during standard work hours at a predefined and approved work location. Individuals filling this role must have a dedicated workspace that provides privacy and security related to the work being performed. Individuals must also have secure internet access with appropriate upload and download capabilities to perform assigned duties. Employees will be required to review and acknowledge all applicable A-State Telecommuting Guidelines and Agreements.

Minimum Qualifications:

• High school diploma or equivalent required.
• Experience in customer service, admissions, enrollment services, higher education, or an office environment preferred.
• Experience working with student records or document processing preferred.