English Speaking Customer service Rep.

Slash Staffing LLC; United States; A distancia; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

VividSportsVault is seeking a remote Customer Service Representative to handle customer messages across Instagram, Whatnot, and email, delivering friendly, responsive support.

You will track orders, provide shipping updates, answer questions, and maintain records, while upholding a professional, customer-focused approach in a fast-paced ecommerce environment.

This part-time remote role requires clear American English and the ability to multitask across platforms.

Formación

• Strong written and verbal English communication with a clear American accent.
• Friendly, professional, and customer-focused attitude.
• Ability to multitask and manage multiple conversations at once.
• Experience with e-commerce or online customer support is a plus.
• Proficient with Instagram, Whatnot, email platforms, and online systems.
• Previous customer service experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently and respond in a timely manner.

Responsabilidades

• Respond to customer messages on Instagram, Whatnot, email, and other platforms.
• Provide excellent customer service and maintain a positive customer experience.
• Assist customers with: Shipping updates, Order questions, Missing packages, Product inquiries, Repack information.
• Resolve customer concerns quickly and professionally.
• Track orders and organize customer information.
• Keep detailed records of customer interactions and issues.
• Communicate updates clearly with the VividSportsVault team.
• Follow up with customers regarding orders, inquiries, and support requests.
• Handle inbound customer inquiries and occasional outbound follow-ups.
• Maintain professionalism and a friendly attitude in all customer interactions.
• Manage and maintain basic social media presence (Instagram, Whatnot, etc.).

Conocimientos

Instagram

product management

+12

Descripción del empleo

• Preferred Candidate Region Philippines; South Africa
• Job Type Part time
• Job Opening Status Waiting for Clients Response
• Work Schedule Fixed Schedule
• Job Category Customer Support
• Required Skills
  • product management
  • Instagram
  • +12
• Date Opened 05/27/2026
• Remote Job

Job Description

This is a remote position.

Job Title

Customer Service Representative

Responsibilities

• Respond to customer messages on Instagram, Whatnot, email, and other platforms
  
• Provide excellent customer service and maintain a positive customer experience
  
• Assist customers with:
  • Shipping updates
    
  • Order questions
    
  • Missing packages
    
  • Product inquiries
    
  • Repack information
    
• Resolve customer concerns quickly and professionally
  
• Track orders and organize customer information
  
• Keep detailed records of customer interactions and issues
  
• Communicate updates clearly with the VividSportsVault team
  
• Follow up with customers regarding orders, inquiries, and support requests
  
• Handle inbound customer inquiries and occasional outbound follow-ups
  
• Maintain professionalism and a friendly attitude in all customer interactions
  
• Manage and maintain basic social media presence (Instagram, Whatnot, etc.), including responding to comments/messages and helping keep pages active and customer-focused
  

Requirements

Requirements

• Strong written and verbal English communication skills with a clear American accent
  
• Previous customer service experience preferred
  
• Friendly, professional, and customer-focused attitude
  
• Strong communication and problem-solving skills
  
• Ability to multitask and manage multiple conversations at once
  
• Comfortable using Instagram, Whatnot, email platforms, and online systems
  
• Strong organizational skills and attention to detail
  
• Ability to work independently and respond in a timely manner
  
• Experience with e-commerce or online customer support is a plus