Remote Retail Ops Support Specialist

Openkrill; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Frontier is seeking a remote US-based Customer Support specialist to assist TVP and related brands. You will respond to inquiries, maintain consistent tone, process refunds/returns, and manage order data using Shopify and Google Sheets.

The role requires multi-brand support, detail orientation, and collaboration across teams. The ideal candidate has 2+ years in customer support, excellent written communication, and experience across phone, email, and live chat channels.

Qualifications

• At least two years of experience in customer support or a related role.
• Excellent written communication with clear tone across different brands.
• Experience assisting customers via phone, email, or live chat.

Responsibilities

• Respond to customer inquiries across multiple brands while maintaining each brand's policies, tone, and communication standards.
• Write clear, accurate, empathetic, thoughtful and professional customer responses.
• Handle operational tasks related to customer service, including refunds, return labels, order updates, returns, and inventory adjustments.
• Use Shopify to review and manage customer and order information.
• Use Google Sheets to maintain trackers, organize data, reconcile information, and manage operational workflows.
• Track and resolve returns, backorders, fulfillment errors, stock shortages, shipping issues, and other customer-related operational issues.
• Work across inventory, order management, shipping, and project management systems.
• Investigate issues thoroughly, identify root causes, and elevate when necessary.
• Manage multiple priorities while maintaining accuracy and following tasks through to completion.
• Identify recurring issues or process gaps and contribute to improving workflows.

Skills

Customer support

Written communication

Multichannel support

Shopify

Google Sheets

Attention to detail

Problem solving

Tools

Shopify

Google Sheets

Job description

Frontier is seeking a remote US-based Customer Support specialist to assist TVP and related brands. You will respond to inquiries, maintain consistent tone, process refunds/returns, and manage order data using Shopify and Google Sheets.

The role requires multi-brand support, detail orientation, and collaboration across teams. The ideal candidate has 2+ years in customer support, excellent written communication, and experience across phone, email, and live chat channels.