Remote Part-Time Customer Experience Associate | FinTech

Origin; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Meaningful equity package

Wellness stipend

Remote-first culture

Job summary

Origin is seeking a Part-Time Customer Experience Associate to join our remote team and support a global network of users and Financial Planners. You will help with product changes, launches, and day-to-day interactions on our AI-native wealth platform.

The ideal candidate is customer-obsessed, thrives in a fast-paced environment, and aims to grow in tech. This role reports to the CX Support Manager, with flexible hours including one weekend shift, all from home.

Qualifications

• 2-3 years of experience in a support or customer-facing role.
• Strong verbal and written communication skills.
• Passion for helping people and a positive, can-do attitude.
• Proficiency with SaaS platforms and fintech applications.

Responsibilities

• Provide email, chat, and phone support to members and planners.
• Adhere to SLAs for response times and customer satisfaction.
• Identify trends and issues to improve the user experience.
• Deliver world-class customer experience by meeting user needs.

Skills

Customer support

Communication

SaaS platforms

Fintech familiarity

Education

Bachelor's degree or equivalent in business/finance

Tools

Zendesk

Job description

Origin is seeking a Part-Time Customer Experience Associate to join our remote team and support a global network of users and Financial Planners. You will help with product changes, launches, and day-to-day interactions on our AI-native wealth platform.

The ideal candidate is customer-obsessed, thrives in a fast-paced environment, and aims to grow in tech. This role reports to the CX Support Manager, with flexible hours including one weekend shift, all from home.