Remote Part-Time Customer Experience Associate

Origin Financial; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Remote-first culture

Unlimited PTO

Healthcare and wellness programs

Equity package

Job summary

Origin Financial is seeking a Part‑Time Customer Experience Associate to support users and Financial Planners with a seamless experience. The role is remote-first with flexible hours and weekend coverage, reporting to the CX Support Manager. Opportunity to move to full‑time as the company scales.

You will handle email, chat, and phone inquiries, uphold SLAs, and contribute to customer experience initiatives while developing product knowledge for informed support.

Qualifications

• 2–3 years in a customer-facing or support role.
• Strong written and verbal communication skills.
• Experience with SaaS platforms and fintech applications; Bachelor's degree or equivalent.

Responsibilities

• Provide email, chat, and phone support to members and planners.
• Adhere to SLAs for response times and customer satisfaction.
• Identify trends and issues to improve user experience.
• Deliver world-class service by understanding products to offer informed support.
• Gather customer feedback to inform product improvements.

Skills

Customer support

Written & verbal communication

Technical proficiency

Problem solving

Education

Bachelor's degree or equivalent

Tools

Zendesk

Job description

Origin Financial is seeking a Part‑Time Customer Experience Associate to support users and Financial Planners with a seamless experience. The role is remote-first with flexible hours and weekend coverage, reporting to the CX Support Manager. Opportunity to move to full‑time as the company scales.

You will handle email, chat, and phone inquiries, uphold SLAs, and contribute to customer experience initiatives while developing product knowledge for informed support.