Remote CX Associate – AI-Driven, Cross-Functional Support

Bazeta; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Equity

Job summary

Ramp is seeking a Customer Experience Associate in the United States who will be the voice of support, triaging escalations, and guiding customers to resolution across payments, bank linking, and accounting integrations. You’ll work with Engineering, Risk, Product, and Partnerships to solve problems and ship improvements.

The role emphasizes systems thinking, rapid execution, and clear communication with customers via live calls, email, and chat. Remote-friendly, full-time, equity eligible.

Qualifications

• Customer-focused problem solving and empathy in interactions.
• Ability to navigate multiple product areas and communicate clearly.
• Comfort with AI tools and proactive improvements to processes.

Responsibilities

• Engage with customers via live calls, email, and chat.
• Diagnose issues across Ramp's product surface (payments, bank linking, accounting).
• Own escalations end-to-end and coordinate with risk, engineering, product, and partnerships.

Skills

Customer empathy

AI tools usage

Communication

Fast execution

Cross-functional collaboration

Tools

Zendesk

Slack

Glass AI

Notion AI

Job description

Ramp is seeking a Customer Experience Associate in the United States who will be the voice of support, triaging escalations, and guiding customers to resolution across payments, bank linking, and accounting integrations. You’ll work with Engineering, Risk, Product, and Partnerships to solve problems and ship improvements.

The role emphasizes systems thinking, rapid execution, and clear communication with customers via live calls, email, and chat. Remote-friendly, full-time, equity eligible.