Remote Customer Follow-Up Specialist

HRS Talent Solutions; City of Syracuse (NY); Remote; USD 33,000 - 45,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Follow-up Correspondence Assistant for a remote role supporting a customer service team in ensuring routine email conversations reach a clear next step. You review conversations, verify promises, and send courteous follow-ups using approved information.

The position focuses on written communication and accurate records, with training on company systems and response rules. The opening may be part-time or full-time; pay is $29 per hour.

Qualifications

• This remote position supports a customer service team to ensure routine email conversations reach a clear next step.
• You review assigned conversations, check what has already been promised, and send a courteous follow-up using approved information.
• Training on the employer's systems and response rules will be provided.

Responsibilities

• Review assigned online email threads and identify those waiting for a customer or internal reply.
• Check the last response and any stated follow-up date before contacting someone.
• Draft short messages based on approved guidance rather than inventing a policy answer.
• Attach an available standard resource when it directly answers the question.
• Record replies and status changes in the assigned customer system.
• Send a complex or sensitive issue to the correct person with its context intact.
• Flag a message that appears to have reached the wrong customer record.

Skills

Attention to detail

Written communication

Customer service

Job description

HRS Talent Solutions is seeking a Customer Follow-up Correspondence Assistant for a remote role supporting a customer service team in ensuring routine email conversations reach a clear next step. You review conversations, verify promises, and send courteous follow-ups using approved information.

The position focuses on written communication and accurate records, with training on company systems and response rules. The opening may be part-time or full-time; pay is $29 per hour.