Remote Packaging Account Lead

Graphic Packaging International Spain SA; Atlanta (GA); Remote; USD 93,000 - 124,000; Full time

Job summary

Graphic Packaging International offers a remote, home-office based Account Executive position supporting a large, global quick service restaurant brand. You will serve as the liaison between the customer and internal stakeholders, driving category management, project execution, supply chain alignment, and client satisfaction.

The ideal candidate will bring 5–7 years of experience in project management, account management, and sales support, with strong cross-functional collaboration and

Qualifications

• 5-7 years of experience in project management, account management, sales support, or a related role.
• Experience managing cross-functional projects and customer-facing initiatives.
• Demonstrated ability to present products, capabilities, and solutions to customers.
• Experience within foodservice packaging, folding carton, consumer products, or a related manufacturing environment preferred.
• Account management and foodservice industry experience preferred but not required.

Responsibilities

• Manage category-level planning, development, and execution of customer''s packaging programs, partnering with engineering, supply chain, planning, operations, finance, and sales teams.
• Lead project activities including feasibility assessments, promotional capabilities, material substitutions, manufacturing evaluations, plant trials, product qualifications, specification development, and product launches.
• Serve as the primary point of contact for assigned packaging categories, ensuring alignment between customer objectives and internal execution.
• Develop and maintain project timelines, launch schedules, and action plans to support successful implementation.
• Communicate project status, risks, and milestones to both internal and external stakeholders.
• Build and maintain strong relationships with customer, and key internal stakeholders.
• Understand customer needs and translate requirements into actionable plans for internal teams.
• Provide timely communication on project progress, challenges, and resolutions.
• Support the commercial sales team in achieving account objectives and delivering exceptional customer service.
• Analyze product performance, sales trends, forecast data, and usage rates to support short- and long-term category strategies.
• Utilize knowledge of packaging products, manufacturing capabilities, and industry trends to support customer requests and commercial opportunities.
• Provide technical and operational guidance related to foodservice packaging solutions.
• Maintain awareness of emerging packaging technologies and industry developments.
• Coordinate with planning and manufacturing facilities to align production schedules with customer requirements and launch timelines.
• Monitor inventory, production performance, and supply chain activities to ensure service levels are achieved.
• Identify potential risks related to inventory, production, supply, or project execution and develop mitigation plans.
• Address supply chain challenges, elevate issues when necessary, and drive timely resolution.
• Track sales performance against forecast and provide reporting on production, inventory, orders, and planned output through customer and supplier reporting tools.
• Lead recurring category production and project review meetings with customers and internal teams.
• Develop project cost estimates in collaboration with internal teams, secure customer alignment, and coordinate project-related invoicing.
• Support resolution of accounts receivable and aged inventory concerns.
• Provide data-driven recommendations to support business decisions and account growth.
• Act as the liaison between customers and internal IT teams to support implementation and adoption of digital tools and system enhancements.
• Develop proficiency in customer and internal ERP systems, customer portals, reporting platforms, and other account-related technologies.
• Support continuous improvement initiatives that enhance visibility, efficiency, and customer experience.

Skills

Project Management

Account Management

Sales Support

Cross-functional Collaboration

Communication Skills

Analytical Skills

Education

Bachelor's degree in Business, Management, Packaging, Supply Chain, or related field

Job description

Graphic Packaging International offers a remote, home-office based Account Executive position supporting a large, global quick service restaurant brand. You will serve as the liaison between the customer and internal stakeholders, driving category management, project execution, supply chain alignment, and client satisfaction.

The ideal candidate will bring 5–7 years of experience in project management, account management, and sales support, with strong cross-functional collaboration and