Remote P&C Licensed Commercial Lines Account Manager

Insurance Office of America; Pflugerville (TX); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health insurance

Paid holidays

401K with employer match

Career growth

Team culture

Job summary

Insurance Office of America in Pflugerville, TX is seeking an Account Manager - Commercial Lines to oversee an assigned book of business, retain clients, and support new business development. You will coordinate day-to-day administrative and client service activities.

Ideal candidates hold an active P&C license, possess strong communication, analytical, and organizational skills, and lead a team to handle policy administration, renewals, billing, and claims with accuracy.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues with accuracy.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Maintain frequent communication with the account team regarding workload and issues.
• Deliver excellent service and proactively anticipate client needs.
• Stay updated on company policies and procedures.

Skills

Account management

Analytical thinking

Problem solving

Communication

Organizational skills

Customer service

Multitasking

Team leadership

Negotiation

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America in Pflugerville, TX is seeking an Account Manager - Commercial Lines to oversee an assigned book of business, retain clients, and support new business development. You will coordinate day-to-day administrative and client service activities.

Ideal candidates hold an active P&C license, possess strong communication, analytical, and organizational skills, and lead a team to handle policy administration, renewals, billing, and claims with accuracy.