Remote Commercial Lines Account Manager (P&C Licensed)

Insurance Office of America; Dothan (AL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and sick time

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, ensure retention, and support new business. The role involves coordinating daily administrative tasks, resolving complex issues, and maintaining service excellence.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C licensing, and strong analytical and customer service skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active P&C license; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status with the team.
• Deliver service excellence and proactively anticipate client needs.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate IOA values and integrity.

Skills

Account management

Team leadership

Analytical skills

Problem solving

Customer service

Communication

Organizational skills

Education

High School Diploma

CIC designation preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, ensure retention, and support new business. The role involves coordinating daily administrative tasks, resolving complex issues, and maintaining service excellence.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C licensing, and strong analytical and customer service skills.