Remote Licensed P&C Account Manager - Commercial Lines

Insurance Office of America; Hoover (AL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

401K with employer match

Career progression

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, support new business, and coordinate day-to-day administrative activities. The role emphasizes account retention, customer service, policy administration, and renewals.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, with active P&C licensing; CIC designation is a plus.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status and issues with the account team.

Skills

Account management

Insurance brokerage knowledge

P&C licensing

Customer service

Analytical skills

MS Office

Education

High School Diploma

CIC designation preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, support new business, and coordinate day-to-day administrative activities. The role emphasizes account retention, customer service, policy administration, and renewals.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, with active P&C licensing; CIC designation is a plus.