Remote Overnight Crisis Support Specialist

The Opportunity Alliance; Portland (ME); Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

9 paid holidays per year

Excellent medical benefits

Dental and Vision insurance

403(b) retirement plan

Tuition Reimbursement

Job summary

The Opportunity Alliance in Maine is hiring a Crisis Support Specialist for the Maine Crisis Line. This full-time, overnight role offers remote work within Maine and a starting pay of $23 per hour plus a $4 overnight differential (10pm–8am).

You will learn to answer calls/texts, perform risk assessments, and pursue MHRT-CSP certification. Training is provided by licensed supervisors in Maine.

Qualifications

• Must have solid oral communication skills.
• Flexible schedule is required.
• Willingness to learn documentation software and resource applications.
• Ability to pass background and safeguarding checks.

Responsibilities

• Complete risk assessments to ensure caller safety.
• Use programmatic systems to monitor and support performance.
• Contribute to crisis intervention and stabilization efforts.

Skills

Oral communication

Call center experience

Customer service

Crisis intervention knowledge

Empathy

Job description

The Opportunity Alliance in Maine is hiring a Crisis Support Specialist for the Maine Crisis Line. This full-time, overnight role offers remote work within Maine and a starting pay of $23 per hour plus a $4 overnight differential (10pm–8am).

You will learn to answer calls/texts, perform risk assessments, and pursue MHRT-CSP certification. Training is provided by licensed supervisors in Maine.