Support Officers

The Opportunity Alliance; Portland (ME); Remoto; USD 26.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

9 paid holidays per year

Excellent medical benefits

Dental and Vision insurance

403(b) retirement plan

Tuition Reimbursement

Descrizione del lavoro

The Opportunity Alliance in Maine is hiring a Crisis Support Specialist for the Maine Crisis Line. This full-time, overnight role offers remote work within Maine and a starting pay of $23 per hour plus a $4 overnight differential (10pm–8am).

You will learn to answer calls/texts, perform risk assessments, and pursue MHRT-CSP certification. Training is provided by licensed supervisors in Maine.

Competenze

• Must have solid oral communication skills.
• Flexible schedule is required.
• Willingness to learn documentation software and resource applications.
• Ability to pass background and safeguarding checks.

Mansioni

• Complete risk assessments to ensure caller safety.
• Use programmatic systems to monitor and support performance.
• Contribute to crisis intervention and stabilization efforts.

Conoscenze

Oral communication

Call center experience

Customer service

Crisis intervention knowledge

Empathy

Descrizione del lavoro

Crisis Support Specialist (3rd shift/overnight)

Maine Crisis Line (Remote position, in Maine) Pay rate: $23 per hour + Additional overnight shift differential of $4/hour, for hours worked between 10p - 8a. The Opportunity Alliance is hiring.

Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL).

You will learn how to answer calls and text/chat messages on the crisis line and have the option to do all of this remotely! The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis. This role provides invaluable experience to candidates with a background in social work and who have excellent communications skills, can remain calm in stressful situations, and truly have the desire to help others.

The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers.

• Are you passionate about helping people experiencing emotional distress, mental health challenges, or crisis?
• Do you want to support people through some of their hardest moments?
• Would you like to gain new skills that will allow you to help others?
• Have you worked in a call center? We can help you transfer those skills to crisis intervention.
• Are you interested in expanding your knowledge of mental health, suicide prevention, and crisis support?
• Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
• Use effective programmatic systems to support the effective monitoring
• Progress toward performance measures
• You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.

Schedule: This is a full-time, 40 hours/week, OVERNIGHT position. 8:30pm - 7:00am, Saturday through Tuesday.

Location: Office is located in South Portland, but this position has the ability to work remotely (in Maine).

Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided.

• Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. Previous experience working in a call center, customer service environment is a plus
• Flexible schedule is required.
• Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology.
• Must be able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list.

• offered to full-time and part-time employees)
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. TOA programming includes four key sectors of service: Community Building