OVERNIGHT Crisis Support Specialist - Maine Crisis Line - full time, remoteoptional (in ME)

The Opportunity Alliance; Maine; Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Generous PTO accrual

9 paid holidays per year

Excellent medical benefits

Dental and Vision insurance

Life insurance

403(b) retirement with company match

Tuition Reimbursement

PSLF program eligibility

Job summary

The Opportunity Alliance is hiring Full-Time Crisis Call Specialists for the Maine Crisis Line. This remote position in Maine offers 40 hours per week, overnight (8:30pm–7:00am, Sat–Tue). Base pay is $23 per hour with a $4 overnight differential for hours 10pm–8am.

Training will certify you as MHRT-CSP and orientation is in South Portland. Ideal candidates have an Associate Degree and crisis or mental health experience, plus strong communication skills to engage callers with empathy and

Qualifications

• Associate degree required.
• MHRT-CSP certification required within 30 days of employment.
• Strong communication skills and ability to stay calm during crises.
• Experience in call centers or customer service is a plus.

Responsibilities

• Work with callers to assess problems and psychosocial stressors.
• Complete risk assessments to ensure safety of callers.
• Use documentation systems to support monitoring and records.
• Progress toward performance measures.
• Collaborate with Crisis Response Services across districts.

Skills

Crisis call handling

Excellent communication

Calm under pressure

Team collaboration

Documentation skills

Education

MHRT-CSP certification

Associate Degree

Tools

Documentation software

Job description

Crisis Support Specialist (3rd shift/overnight)

Maine Crisis Line

(Remote position, in Maine)

Pay rate : $23 per hour

+Additional overnight shift differential of $4/hour, for hours worked between 10p - 8a.

The Opportunity Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL) .

The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis. This role provides invaluable experience to candidates with a background in social work and who have excellent communications skills, can remain calm in stressful situations, and truly have the desire to help others.

The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers.

• Are you passionate about helping people experiencing emotional distress, mental health challenges, or crisis?

• Do you want to support people through some of their hardest moments?

• Are you looking for meaningful work that makes a difference every day?

• Would you like to gain new skills that will allow you to help others?

• Have you worked in a call center? We can help you transfer those skills to crisis intervention.

• Are you interested in expanding your knowledge of mental health, suicide prevention, and crisis support?

• Do you thrive in a fast-paced environment where compassion and problem-solving go hand in hand?

As a Crisis Call Specialist , you will:

• Work with callers to assess presenting problems and psychosocial stressors

• Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.

• Use effective programmatic systems to support the effective monitoring

• Progress toward performance measures

• Work collaboratively with Crisis Response Services in the eight Districts across the State.

You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.

Schedule : This is a full-time, 40 hours/week, OVERNIGHT position.

8:30pm - 7:00am, Saturday through Tuesday

Location : Office is located in South Portland, but this position has the ability to work remotely (in Maine).

Must have the ability to attend an in-person orientation in South Portland.

Qualifications :

• Associate Degree required

• A year or more of crisis or mental health related experience preferred

• Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided.

• Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis call documentation skills. The ability to manage complex tasks effectively.

• Previous experience working in a call center, customer service environment is a plus

• Demonstrated ability to work effectively with complex information to address challenging situations

• Ability to become familiar with DSM-V information.

• Ability to work independently as well as in a team environment.

• Flexible schedule is required.

• Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology.

• Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list.

Benefits : Our benefits include but are not limited to:

(offered to full-time and part-time employees)

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement – offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit,

Who we are …

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources

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