CPC Processor Customer Support

Talenthop; United States; Remote; USD 21,000 - 25,000; Full time

Job summary

Talenthop is seeking a CPC Processor Customer Support professional to deliver high-quality service during overnight hours. You will handle release of information inquiries, maintain accurate documentation, and ensure compliance with HIPAA requirements while communicating effectively with clients.

This remote role requires a reliable high-speed internet connection, proficient MS Office skills, and strong attention to detail.

Qualifications

• High school diploma or equivalent.
• Friendly and professional communication with strong customer service.
• Experience with multi-line phone systems.
• Proficiency in MS Office; data entry and record-keeping skills are a plus.
• Must pass annual HIPAA exam and complete release of information certification with at least 85%.

Responsibilities

• Answer and conduct business telephone calls with excellent customer service.
• Handle release of information inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolutions in software systems.
• Follow departmental and site-specific processes and procedures.
• Meet department productivity and quality assurance expectations.
• Work scheduled shifts Sunday through Wednesday, 10pm to 9am EST, including holidays.
• Adhere to all company policies and procedures.
• Maintain confidentiality of all information within role boundaries.
• Maintain professionalism and good rapport with coworkers and management.
• Communicate promptly about any problems, complaints, or incidents.
• Perform duties according to training and facility procedures.
• Attend mandatory training and meetings as directed.
• Maintain acceptable attendance record.
• Perform other assigned duties.

Skills

Customer service

Phone systems

MS Office

Data entry

HIPAA knowledge

Attention to detail

Communication

Education

High school diploma

Job description

The organization operates in the healthcare data collaboration space, addressing the challenge of making health data secure, accessible, and actionable. It supports healthcare providers, health plans, researchers, and life sciences companies by providing critical data solutions that facilitate efficient data sharing and use, contributing to improvements in health outcomes.

About the Opportunity:

The CPC PROCESSOR CUSTOMER SUPPORT role is focused on delivering high-quality customer service by handling inquiries related to release of information efficiently and accurately. This position plays a vital role in maintaining effective communication with clients, ensuring compliance with department procedures, and supporting the organization's data access functions during overnight hours.

Responsibilities:

• Answer and conduct business telephone calls with excellent customer service
• Handle release of information inquiries accurately and timely
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence
• Document all calls, inquiries, and resolutions in software systems
• Follow departmental and site-specific processes and procedures
• Meet department productivity and quality assurance expectations
• Work scheduled shifts Sunday through Wednesday, 10pm to 9am EST, including holidays
• Adhere to all company policies and procedures
• Maintain confidentiality of all information within role boundaries
• Maintain professionalism and good rapport with coworkers and management
• Communicate promptly about any problems, complaints, or incidents
• Perform duties according to training and facility procedures
• Attend mandatory training and meetings as directed
• Maintain acceptable attendance record
• Perform other assigned duties

Requirements:

• High school diploma or equivalent from an accredited institute
• Friendly and professional communication skills with good customer service
• Experience with multi-line phone systems required
• Computer proficiency in MS Office at intermediate/advanced level preferred
• Experience beneficial in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing
• Strong organizational skills and attention to detail
• Passing annual introductory HIPAA examination required
• Successful completion of a 90-day Release of Information certification course with a minimum score of 85%
• Ability to provide a high-speed internet connection and a distraction-free work environment for remote work
• Compliance with post-offer health screenings and vaccination requirements as applicable

Pay Range and Compensation Package:

• Estimated base pay range per hour: $15 to $18.32 USD

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.