Remote Outside Property Claims Specialist

Travelers; Washington (District of Columbia); Remote; USD 69,000 - 113,000; Full time

Benefits offered by this job

Health Insurance

Retirement: 401(k) match

Paid Time Off - 20+ days

Wellness Program

Volunteer Encouragement

Job summary

Travelers Companies, Inc. is seeking a Claims Representative, Outside Property, to manage and settle 1st party property claims. You will conduct in-person inspections at residences and commercial properties, assess damages, and determine coverage with professionalism and empathy.

You may work remotely with travel to customer sites across the assigned territory, require license and adjuster credentials, and collaborate with policyholders, vendors, and internal teams to resolve claims efficiently.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Two years of property claim experience.
• Active adjuster license where applicable.
• Proficient in claims software and MS Office.
• Strong communication and customer service skills.

Responsibilities

• Review, investigate, and document 1st party property claims under limited supervision.
• Gather information from policyholders, claimants, and vendors.
• Investigate and evaluate facts; determine coverage per policy terms.
• Establish scope of damages and support estimates with management guidance.
• Provide timely communication to customers, vendors, and internal stakeholders.
• Negotiate with contractors and insured's representatives with guidance.
• Maintain claim activity records in systems.
• Adapt to new technology implementations and AI tools.
• Acquire required insurance license(s) within three months of starting.
• Inspect all areas of a dwelling or structure; occasional travel may be needed.
• Performs other duties as assigned.

Skills

Property claim experience

Active adjuster license

Proficient in claims software

Strong communication

Detail-oriented

Customer service

Education

Bachelor's degree

High School Diploma or GED

Tools

Claims management software

Microsoft Office

Enterprise technology systems

Job description

Travelers Companies, Inc. is seeking a Claims Representative, Outside Property, to manage and settle 1st party property claims. You will conduct in-person inspections at residences and commercial properties, assess damages, and determine coverage with professionalism and empathy.

You may work remotely with travel to customer sites across the assigned territory, require license and adjuster credentials, and collaborate with policyholders, vendors, and internal teams to resolve claims efficiently.