Remote Outreach Analyst - Public Helpdesk CSR

telesolvconsulting; Fort Lauderdale (FL); Remote; USD 19,000 - 27,000; Full time

Job summary

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.

This is a remote role with shifts between 9 am and 9 pm across Eastern, Central, Mountain, and Pacific Time Zones. The onboarding process includes acquiring a Public Trust clearance from the government, which can take 2+ months.

Qualifications

• Punctual for scheduled interviews.
• Dress in professional business casual attire.
• Reliable source of transportation.
• Credit check required.

Responsibilities

• Handle inquiries from the public and provide approved information.
• Deliver timely, professional responses to questions.
• Work with the public to ensure accurate information is conveyed.

Skills

Customer service

Public outreach

Job description

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.

This is a remote role with shifts between 9 am and 9 pm across Eastern, Central, Mountain, and Pacific Time Zones. The onboarding process includes acquiring a Public Trust clearance from the government, which can take 2+ months.