Call Center Representative (Remote) - 473165

TeleSolv Consulting; Town of Texas (WI); On-site; USD 18,877 - 26,886; Full time

Job summary

TeleSolv Consulting seeks an Outreach Analyst/Call Center Representative to support Federal Government from a remote role. Texas residency is required; shifts span 9am–9pm across US time zones.

Eligible candidates must be U.S. citizens, hold or have held an active secret clearance, and possess at least 1 year in customer service. Strong communication and independent, remote work discipline are essential.

Qualifications

• Must be a U.S. citizen.
• Hold or have held an active secret clearance.
• At least one year of experience in a customer service role, ideally in a high‑volume or public‑facing environment.
• Strong written and verbal communication skills with a focus on delivering clear and accurate information.
• Proficiency in basic computer applications and ability to navigate multiple systems while maintaining focus on the customer.
• Ability to remain calm, professional, and solution‑focused during high‑stress situations.
• Self‑discipline and time‑management skills necessary for working independently in a remote setting.
• Pass a credit check.
• Undergo a background investigation that includes criminal, credit, tax, employment, and drug history checks.

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring clear and compliant communication.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to elevate and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Skills

Customer service

Communication

Time management

Remote work discipline

Education

High School Diploma or GED

Job description

Job Overview

TeleSolv Consulting offers an immediate opportunity to work with the Federal Government as an Outreach Analyst/Call Center Representative. The role requires dedicated and motivated customer service representatives to provide world‑class support to the public.

Job Details

Department: Federal Services

• Location: Remote; candidates must live within Texas and be willing to work shifts between 9 am and 9 pm covering all U.S. time zones. Eligible Texas locations include El Paso, Brownsville, Dallas Metro Area, Del Rio, Hidalgo, Laredo, Ft Worth metro area, Corpus Christi, San Antonio, Sierra Blanca, McAllen, Marfa, Harlingen, Denton, Ellis, Hunt, Kaufman, Rockwall, Collin, and Fort Lauderdale, FL.
• Compensation: $16.61 per hour (non‑negotiable).

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring clear and compliant communication.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to elevate and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Qualifications

• Must be a U.S. citizen.
• High School Diploma or GED.
• Hold or have held an active secret clearance.
• At least one year of experience in a customer service role, ideally in a high‑volume or public‑facing environment.
• Strong written and verbal communication skills with a focus on delivering clear and accurate information.
• Proficiency in basic computer applications and ability to navigate multiple systems while maintaining focus on the customer.
• Ability to remain calm, professional, and solution‑focused during high‑stress situations.
• Self‑discipline and time‑management skills necessary for working independently in a remote setting.
• Pass a credit check.
• Undergo a background investigation that includes criminal, credit, tax, employment, and drug history checks.

Preferred Qualifications

• Returned Volunteers (RPCV) are highly encouraged to apply.
• Experience working in a virtual team or prior remote work experience.
• Bilingual in English/Spanish.

TeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.