Call Center Representative (Remote) - 473165

telesolvconsulting; Town of Texas (WI); Remote; USD 47,527,000 - 47,734,000; Full time

Job summary

TeleSolv Consulting is seeking an Outreach Analyst/Call Center Rep to support the public with world-class service. This remote role requires working across multiple US time zones, with a non‑negotiable hourly rate of $16.61. Candidates must live in Texas from the listed cities and will undergo a Public Trust clearance which may take 2+ months.

Expect flexible shifts between 9 am and 9 pm, and strict adherence to onboarding steps. Credit checks are mandatory for all applicants.

Qualifications

• Be punctual for all scheduled interviews.
• Dress in professional business casual attire.
• Credit check is a must for all applicants.
• Willing to work various shifts between 9 am and 9 pm in ET/CT/Mountain/Pacific time zones.
• Must live and work within the state of Texas from the listed locations.

Responsibilities

• Handle inquiries from the public and provide approved information.
• Deliver world-class customer service to callers and the public.
• Ensure timely and professional responses and follow onboarding procedures.

Job description

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.

**PLEASE NOTE**

• To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
• MUST dress in professional business casual attire.
• The hourly rate is $16.61, which is non-negotiable.
• Credit check is a MUST for all applicants.

This is a remote role, and all applicants must be willing/able to work various shifts: Between 9 am and 9 pm Covering Eastern, Central, Mountain, and Pacific Time Zones in the US. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months.
All qualified candidates must live and work within the state of Texas from ONLY one of the locations listed below:

El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX * San Antonio, TX * Sierra Blanca, TX * McAllen, TX * Marfa, TX * Harlingen, TX * Denton, TX * Ellis, TX * Hunt, TX * Kaufman, TX * Rockwall, TX * Collin, TX * Fort Lauderdale, FL