Contact Center Rep (On-Call)

telesolvconsulting; Town of Texas (WI); Remote; USD 21,000 - 28,000; Full time

Job summary

TeleSolv Consulting is seeking an On-Call Contact Center Representative to support a state government program. This position is on an as-needed basis and hours will vary based on program demand.

The role is remote, and you will work with the public to handle inquiries via phone, email and chat in a timely, professional manner. Candidates must have a reliable laptop with a hardwired internet connection and be prepared to work various shifts between 7 am and 7 pm Eastern Time.

Responsibilities

• Handle inquiries from the public via phone, email, and chat.
• Provide timely, professional responses and escalate when needed.
• Work remotely with flexible shifts between 7 am and 7 pm ET.

Job description

TeleSolv Consulting has an opportunity to support a state government program as an On-Call Contact Center Representative. This position is on an as-needed basis and hours will vary based on program demand.

This is a remote role, and all applicants must be willing/able to work various shifts between 7 am and 7 pm covering Eastern Time Zones in the US. Candidates will work directly with the public, handling inquiries, handling inbound inquiries via phone, email, and chat in a timely and professional manner. This person must possess a reliable laptop or computer and with hardwire connection to consider for this role.