Remote Outreach Analyst, Public Services Call Center

TeleSolv Consulting, LLC; Fort Lauderdale (FL); Remote; USD 22,041 - 24,796; Full time

Job summary

TeleSolv Consulting, LLC is seeking a Remote Call Center Representative for federal services. You will handle inbound/outbound inquiries, provide approved information, and maintain accurate records while following privacy and security guidelines. The role requires a public trust clearance process that can take 2+ months and a must-have U.S. citizenship.

Work from home within allowed time zones across the US, with a fixed non-negotiable hourly rate of $16.61.

Qualifications

• Must be a U.S Citizen.
• High School Diploma or GED.
• MUST hold an active secret clearance or have held one in the past.
• At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
• Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
• Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
• Ability to remain calm, professional, and solution-focused during high-stress situations.
• Self-discipline and time management skills, necessary for working independently in a remote setting.

Responsibilities

• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
• Document all interactions accurately in the company's system for tracking and auditing purposes.
• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
• Work collaboratively with internal teams to elevate and resolve any issues beyond standard scope.
• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Job description

TeleSolv Consulting, LLC is seeking a Remote Call Center Representative for federal services. You will handle inbound/outbound inquiries, provide approved information, and maintain accurate records while following privacy and security guidelines. The role requires a public trust clearance process that can take 2+ months and a must-have U.S. citizenship.

Work from home within allowed time zones across the US, with a fixed non-negotiable hourly rate of $16.61.