Remote Outbound TeleSales Rep Bilingual EN/ES

Humana; Texas; Remote; USD 45.000 - 61.000; Vollzeit

Zusammenfassung

Humana is seeking an Outbound Tele Sales Agent in Texas to engage with members and schedule virtual appointments with healthcare providers. This remote role requires bilingual English/Spanish communication and a Bachelor’s degree, with outbound calling experience and CRM record-keeping.

Occasional travel to training may be required. Responsibilities include explaining the benefits of virtual visits, handling member inquiries, and maintaining accurate CRM data while ensuring compliance.

Qualifikationen

• Telephonic sales experience (inbound, outbound).
• Bilingual in English/Spanish with the ability to speak, read and write in both languages.
• Bachelor's degree required.

Aufgaben

• Promote and schedule virtual appointments with healthcare providers through outbound calls.
• Engage with members to build emotional engagement and advocacy.
• Maintain detailed records of calls and scheduled appointments in the CRM.
• Address member questions and concerns and provide accurate information on virtual services.
• Follow compliance and regulatory requirements when handling member information.
• Simplify complexity and collaborate with internal teams to deliver an optimal customer experience.

Kenntnisse

Telephonic sales

Bilingual English/Spanish

Ausbildung

Bachelor's degree

Jobbeschreibung

Humana is seeking an Outbound Tele Sales Agent in Texas to engage with members and schedule virtual appointments with healthcare providers. This remote role requires bilingual English/Spanish communication and a Bachelor’s degree, with outbound calling experience and CRM record-keeping.

Occasional travel to training may be required. Responsibilities include explaining the benefits of virtual visits, handling member inquiries, and maintaining accurate CRM data while ensuring compliance.