Remote Telehealth Appointment Scheduler

Humana; Fulton (MS); Remote; USD 45.000 - 61.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off & holidays

Parental and caregiver leave

Disability and life insurance

Zusammenfassung

Humana is seeking an Outbound Tele Sales Agent for a remote position focused on Mississippi members. You will engage with members via outbound calls to schedule virtual appointments with healthcare providers, while ensuring accurate CRM documentation and timely follow-ups.

The role emphasizes empathy, clear communication, and the ability to navigate telephonic interactions in a compliance-focused environment.

Qualifikationen

• Ability to connect meaningfully with customers to build emotional engagement and advocacy.
• Comfort working in a telephonic intensive environment.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Aufgaben

• Conduct outbound calls to members to promote and schedule virtual appointments.
• Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
• Maintain detailed records of each call and scheduled appointments in the CRM system.
• Perform follow up with members, outside entities and/or providers to achieve targets.
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
• Stay informed about healthcare services and offerings to provide up-to-date information to members.

Kenntnisse

Customer engagement

Effective communication

Telephone sales

Ausbildung

Bachelor's degree

Jobbeschreibung

Humana is seeking an Outbound Tele Sales Agent for a remote position focused on Mississippi members. You will engage with members via outbound calls to schedule virtual appointments with healthcare providers, while ensuring accurate CRM documentation and timely follow-ups.

The role emphasizes empathy, clear communication, and the ability to navigate telephonic interactions in a compliance-focused environment.