Remote Healthcare Appointment Scheduler

Humana; Mississippi; Remote; USD 45,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Job summary

Humana is seeking an Outbound Tele Sales Agent to engage members and schedule virtual appointments with healthcare providers. This remote role for Mississippi emphasizes compliant, customer-focused outreach and CRM‑driven recordkeeping.

The ideal candidate will have telephonic sales experience or a strong customer-care background, bilingual English/Spanish, and a commitment to improving consumer healthcare experiences. Training may occur at Humana offices as needed.

Qualifications

• Ability to connect meaningfully with customers to build engagement.
• Comfort in a telephonic intensive environment and outbound calling.
• Passion for improving consumer experiences in healthcare.
• Willingness to work toward scheduling targets.

Responsibilities

• Conduct outbound calls to promote and schedule virtual appointments.
• Explain benefits of virtual services and address member questions.
• Record call outcomes and scheduled appointments in CRM systems.
• Follow up with members, providers, and external entities as needed.
• Collaborate with teammates to meet weekly/monthly scheduling targets.
• Stay informed about Humana CenterWell offerings to inform members.
• Adhere to compliance and PHI/ HIPAA requirements.

Skills

Customer empathy

Clear communication

Telephonic sales

Bilingual English/Spanish

Education

Bachelor's degree

Job description

Humana is seeking an Outbound Tele Sales Agent to engage members and schedule virtual appointments with healthcare providers. This remote role for Mississippi emphasizes compliant, customer-focused outreach and CRM‑driven recordkeeping.

The ideal candidate will have telephonic sales experience or a strong customer-care background, bilingual English/Spanish, and a commitment to improving consumer healthcare experiences. Training may occur at Humana offices as needed.