Remote Outbound Patient Care & Appointment Specialist

gn; Parsippany-Troy Hills (NJ); Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance

AD&D

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Employee discounts

Legal Insurance

Pet Insurance

Job summary

gn is seeking an Outbound Customer Service Representative to connect patients with hearing healthcare services. This full-time, remote-friendly role focuses on outbound calls to schedule appointments and build trust with prospective patients.

You will document interactions in our CRM, hit daily and weekly targets, and collaborate with hearing care professionals to ensure a compassionate, high-quality patient experience. We value reliability, coachability, and a team mindset.

Qualifications

• Minimum 6 months of call center or inside sales experience.
• Proven track record of meeting performance goals.
• Comfortable handling objections and converting opportunities to appointments.
• High data entry accuracy.
• Professional phone etiquette and courtesy.
• Strong written communication.
• Self-sufficient and motivated to succeed.
• Team player and coachable.

Responsibilities

• Connect with prospect patients via outbound calls to schedule appointments.
• Engage warm and new leads using established call guides.
• Build rapport, identify needs, and overcome concerns.
• Document patient information accurately in our CRM.
• Maintain professionalism, empathy, and customer service on every interaction.
• Collaborate with hearing care professionals and clinics to ensure a positive patient experience.
• Meet and exceed daily, weekly, and monthly appointment goals.
• Contribute ideas to improve team performance and patient satisfaction.

Skills

Outbound calling

Appointment setting

Inside sales

CRM systems

Phone etiquette

Time management

Tools

CRM systems

Microsoft Office

Job description

gn is seeking an Outbound Customer Service Representative to connect patients with hearing healthcare services. This full-time, remote-friendly role focuses on outbound calls to schedule appointments and build trust with prospective patients.

You will document interactions in our CRM, hit daily and weekly targets, and collaborate with hearing care professionals to ensure a compassionate, high-quality patient experience. We value reliability, coachability, and a team mindset.