Customer Service Patient Representative - Outbound

Beltone; Parsippany-Troy Hills (NJ); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision insurance

Life insurance

Paid time off

Remote work option

Job summary

GN Group in Parsippany-Troy Hills, NJ is seeking an Outbound Customer Service Representative to connect with patients, schedule appointments, and drive care access. You will use established scripts, handle objections, and document details in our CRM while delivering empathetic, high-quality service.

The role emphasizes outbound calling, meeting appointment targets, and collaboration with clinic teams in a fast-paced environment.

Qualifications

• Minimum 6 months of call center, inside sales, appointment setting, or related experience.
• Proven track record of meeting or exceeding performance goals.
• High level of computer proficiency and data entry accuracy.
• Demonstrate professional phone etiquette when interfacing with patients, clients, and co-workers.

Responsibilities

• Connect with prospective patients through outbound calls and help schedule appointments.
• Engage warm and new leads using established call guides and best practices.
• Build rapport, identify patient needs, and overcome concerns or objections.
• Accurately document patient information within our CRM system.
• Maintain professionalism, empathy, and customer service on every interaction.
• Collaborate with hearing care professionals and clinic teams to ensure a positive patient experience.
• Meet and exceed daily, weekly, and monthly appointment goals.
• Contribute ideas to improve team performance and patient satisfaction.

Skills

Outbound calling

Appointment setting

Inside sales

Customer service

CRM systems

Microsoft Office

Data entry

Communication

Time management

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Help change lives while continuing your career as an Outbound Customer Service Representative!!Are you energized by connecting with people, overcoming challenges, and helping others take the first step toward better Hearing Health? Join our growing Contact Center team, where you'll play a vital role in connecting patients with hearing healthcare services that can significantly improve their quality of life.This is an excellent opportunity for motivated professionals with outbound calling, appointment setting, sales, or customer service experience who thrive in a fast-paced environment and enjoy exceeding goals.If you're motivated by helping people, enjoy achieving goals, and want to be part of ateam that makes a real difference in patients' lives, we'd love to hear from you.What You'll DoConnect with prospective patients through outbound calls and help schedule appointments.Engage warm and new leads using established call guides and best practices.Build rapport, identify patient needs, and confidently overcome concerns or objections.Accurately document patient information within our CRM system.Maintain a high level of professionalism, empathy, and customer service on every interaction.Collaborate closely with hearing care professionals and clinic teams to ensure a positive patient experience.Meet and exceed daily, weekly, and monthly appointment goals.Contribute ideas and support initiatives that improve team performance and patient satisfaction.What Makes You SuccessfulProven success in outbound calling, appointment setting, inside sales, or retention roles.Comfortable making high-volume outbound calls (150+ daily).Strong communication skills and a confident, professional phone presence.Ability to build trust quickly and guide conversations toward positive outcomes.Resilient, goal-oriented, and motivated by achieving results.Coachable and eager to learn new skills and best practices.Strong time management, organizational, and multitasking abilities.Proficiency with CRM systems and Microsoft Office applications.A positive attitude and commitment to being a supportive team member.A desire to succeed in a team environmentPositive attitude and receptive to coachingQualificationsMinimum 6 months of call center, inside sales, appointment setting, or related experience.Demonstrated track record of meeting or exceeding performance goals.Experience handling objections and converting opportunities into appointments preferred.High level of computer proficiency and data entry accuracy.Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workersHigh proficiency with written correspondenceStrong problem-solving and organizational skillsSelf-sufficient and passionate about successWhy Join Us?Competitive base pay plus uncapped commission opportunitiesMeaningful work helping patients access life-changing hearing careComprehensive training and ongoing coachingSupportive, team-oriented cultureOpportunities for growth and career advancementStable, full-time schedule with a growing organizationScheduleFull-time, 40 hours per weekMonday through Friday between 8:00 AM and 8:00 PMEvery other Saturday requiredOne weekday off during Saturday work weeksCompensation$17.00 - $24.00 an hour (depending on location) + Monthly Commission IncentiveRemoteBenefitsWe offer a competitive and comprehensive benefits package which includes:401(k) with matchingHealth, dental, and vision insuranceLife insurance -employer paidOption to purchase additional life insurance - AD&DCritical IllnessHospital IndemnitySTD & LTDPaid time offEmployee discountsLegal InsurancePet Insurance