Outbound Customer Service Representative

MLM Hearing, LLC

Parsippany-Troy Hills (NJ)

Hybrid

USD 25,000 - 33,000

Full time

3 days ago

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Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Critical Illness

Hospital Indemnity

STD/LTD

Paid time off

Employee discounts

Legal Insurance

Pet Insurance

Job summary

MLM Hearing, LLC in Parsippany-Troy Hills is seeking an Outbound Customer Service Representative to connect with prospective patients, schedule appointments, and support hearing healthcare services. You’ll thrive in a fast-paced environment, handle 150+ outbound calls daily, and contribute to a team focused on patient care and goal attainment.

This full-time hybrid position offers $18.00–$24.00 per hour plus monthly commissions, comprehensive benefits, and opportunities for growth within the

Qualifications

Minimum 6 months of call center, inside sales, appointment setting, or related experience.
Demonstrated track record of meeting or exceeding performance goals.
Experience handling objections and converting opportunities into appointments preferred.
High level of computer proficiency and data entry accuracy.
Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
High proficiency with written correspondence
Strong problem-solving and organizational skills
Self-sufficient and passionate about success

Responsibilities

Make outbound calls to schedule appointments.
Engage warm and new leads with guides and best practices.
Build rapport, identify needs, and overcome objections.
Document patient information in CRM accurately.
Maintain professionalism, empathy, and service on every call.
Collaborate with hearing care pros and clinics for positive experience.
Meet and exceed daily, weekly, monthly appointment targets.
Share ideas to boost team performance and patient satisfaction.

Skills

Outbound calling

Appointment setting

Inside sales

Retention

Tools

CRM systems

Microsoft Office

Job description

Help change lives while continuing your career as an Outbound Customer Service Representative!!

Are you energized by connecting with people, overcoming challenges, and helping others take the first step toward better Hearing Health? Join our growing Contact Center team, where you'll play a vital role in connecting patients with hearing healthcare services that can significantly improve their quality of life.

This is an excellent opportunity for motivated professionals with outbound calling, appointment setting, sales, or customer service experience who thrive in a fast-paced environment and enjoy exceeding goals.

If you're motivated by helping people, enjoy achieving goals, and want to be part of a team that makes a real difference in patients' lives, we'd love to hear from you.

What You'll Do

Connect with prospective patients through outbound calls and help schedule appointments.
Engage warm and new leads using established call guides and best practices.
Build rapport, identify patient needs, and confidently overcome concerns or objections.
Accurately document patient information within our CRM system.
Maintain a high level of professionalism, empathy, and customer service on every interaction.
Collaborate closely with hearing care professionals and clinic teams to ensure a positive patient experience.
Meet and exceed daily, weekly, and monthly appointment goals.
Contribute ideas and support initiatives that improve team performance and patient satisfaction.

What Makes You Successful

Proven success in outbound calling, appointment setting, inside sales, or retention roles.
Comfortable making high-volume outbound calls (150+ daily).
Strong communication skills and a confident, professional phone presence.
Ability to build trust quickly and guide conversations toward positive outcomes.
Resilient, goal-oriented, and motivated by achieving results.
Coachable and eager to learn new skills and best practices.
Strong time management, organizational, and multitasking abilities.
Proficiency with CRM systems and Microsoft Office applications.
A positive attitude and commitment to being a supportive team member.
A desire to succeed in a team environment
Positive attitude and receptive to coaching

Qualifications

Minimum 6 months of call center, inside sales, appointment setting, or related experience.
Demonstrated track record of meeting or exceeding performance goals.
Experience handling objections and converting opportunities into appointments preferred.
High level of computer proficiency and data entry accuracy.
Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
High proficiency with written correspondence
Strong problem-solving and organizational skills
Self-sufficient and passionate about success

Why Join Us?