Remote Outbound Appointment Setter - Hearing Health

GN Group; Parsippany-Troy Hills (NJ); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, vision insurance

Life insurance

Paid time off

Remote work option

Job summary

GN Group in Parsippany-Troy Hills, NJ is seeking an Outbound Customer Service Representative to connect with patients, schedule appointments, and drive care access. You will use established scripts, handle objections, and document details in our CRM while delivering empathetic, high-quality service.

The role emphasizes outbound calling, meeting appointment targets, and collaboration with clinic teams in a fast-paced environment.

Qualifications

• Minimum 6 months of call center, inside sales, appointment setting, or related experience.
• Proven track record of meeting or exceeding performance goals.
• High level of computer proficiency and data entry accuracy.
• Demonstrate professional phone etiquette when interfacing with patients, clients, and co-workers.

Responsibilities

• Connect with prospective patients through outbound calls and help schedule appointments.
• Engage warm and new leads using established call guides and best practices.
• Build rapport, identify patient needs, and overcome concerns or objections.
• Accurately document patient information within our CRM system.
• Maintain professionalism, empathy, and customer service on every interaction.
• Collaborate with hearing care professionals and clinic teams to ensure a positive patient experience.
• Meet and exceed daily, weekly, and monthly appointment goals.
• Contribute ideas to improve team performance and patient satisfaction.

Skills

Outbound calling

Appointment setting

Inside sales

Customer service

CRM systems

Microsoft Office

Data entry

Communication

Time management

Multitasking

Tools

CRM systems

Microsoft Office

Job description

GN Group in Parsippany-Troy Hills, NJ is seeking an Outbound Customer Service Representative to connect with patients, schedule appointments, and drive care access. You will use established scripts, handle objections, and document details in our CRM while delivering empathetic, high-quality service.

The role emphasizes outbound calling, meeting appointment targets, and collaboration with clinic teams in a fast-paced environment.