Remote Outbound Patient Care Specialist

GN Group; New Jersey; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) Matching

Health, dental, and vision insurance

Life insurance

Paid time off

Employee discounts

Job summary

GN Group is seeking an Outbound Customer Service Representative in Parsippany, NJ to connect with prospective patients, schedule appointments, and support hearing health programs. The role focuses on high-volume outbound calls, building rapport, and guiding conversations toward positive outcomes.

You will document patient information in our CRM, collaborate with clinicians, and strive to exceed daily goals while maintaining a professional and patient-focused approach.

Qualifications

• Minimum 6 months of call center, inside sales, appointment setting, or related experience.
• Demonstrated track record of meeting or exceeding performance goals.
• Experience handling objections and converting opportunities into appointments preferred.
• High level of computer proficiency and data entry accuracy.
• Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers.
• High proficiency with written correspondence.
• Strong problem-solving and organizational skills.
• Self-sufficient and passionate about success.

Responsibilities

• Connect with prospective patients through outbound calls and help schedule appointments.
• Engage warm and new leads using established call guides and best practices.
• Build rapport, identify patient needs, and confidently overcome concerns or objections.
• Accurately document patient information within our CRM system.
• Maintain a high level of professionalism, empathy, and customer service on every interaction.
• Collaborate closely with hearing care professionals and clinic teams to ensure a positive patient experience.
• Meet and exceed daily, weekly, and monthly appointment goals.
• Contribute ideas and support initiatives that improve team performance and patient satisfaction.

Skills

Outbound calling

Appointment setting

Inside sales

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

GN Group is seeking an Outbound Customer Service Representative in Parsippany, NJ to connect with prospective patients, schedule appointments, and support hearing health programs. The role focuses on high-volume outbound calls, building rapport, and guiding conversations toward positive outcomes.

You will document patient information in our CRM, collaborate with clinicians, and strive to exceed daily goals while maintaining a professional and patient-focused approach.