Remote Outbound Ops & Customer Support Specialist

Norbeck Technologies Inc; Clinton (MD); Remote; USD 25,000 - 39,000; Part time

Job summary

RunToWork is seeking a part-time Customer Support & Outbound Operations Specialist to assist clients with onboarding and manage cold outbound email systems. This remote role requires clear communication and a proactive, self-directed approach to support.

You will work with Smartlead.ai and Instantly.ai to oversee campaigns, ensure deliverability, and triage customer inquiries in a fast-paced environment.

Qualifications

• Experience in onboarding and customer support.
• Ability to communicate clearly with non-technical users.
• Proactive, self-directed work in a remote setting.

Responsibilities

• Guide new clients through onboarding on RunToWork portals.
• Monitor and manage day-to-day email campaigns in Smartlead.ai and Instantly.ai.
• Troubleshoot basic configuration questions for customers.
• Document common questions to improve onboarding guides.

Skills

Customer support

SaaS platforms

Outbound email

Remote work

Tools

Smartlead.ai

Instantly.ai

Job description

RunToWork is seeking a part-time Customer Support & Outbound Operations Specialist to assist clients with onboarding and manage cold outbound email systems. This remote role requires clear communication and a proactive, self-directed approach to support.

You will work with Smartlead.ai and Instantly.ai to oversee campaigns, ensure deliverability, and triage customer inquiries in a fast-paced environment.