Client Success & Loyalty Operations Specialist

Corporate Tools LLC; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employer-paid health benefits (medical

Dental & vision

PTO 22 days + 4 holidays

401(k) match with immediate vesting

Parental leave

Quarterly education allowance

Job summary

Corporate Tools LLC in Utah is hiring an Outbound Customer Service Representative. You will contact existing customers, check in as a helpful human, and help prevent problems with their services.

Responsibilities include updating records, answering questions, and guiding users on features and usage. This role emphasizes real conversations and exceptional support, performed mostly online in a remote setting.

Qualifications

• Active listening to understand client needs.
• Familiarity with client relationship management principles.
• Ability to collaborate with internal teams to ensure client satisfaction.
• Strong communication and empathy in conversations.

Responsibilities

• Initiate conversations with clients to provide ongoing solutions.
• Provide information on product features, usage, and benefits.
• Address inquiries and feedback promptly with exceptional support.
• Assist with accounts receivable related to payments when needed.
• Tailor communication to fit different clients' needs.
• Support other customer service groups as needed.

Skills

Active listening

CRM familiarity

Communication skills

Empathy

Team collaboration

Tools

CRM software

Job description

Corporate Tools LLC in Utah is hiring an Outbound Customer Service Representative. You will contact existing customers, check in as a helpful human, and help prevent problems with their services.

Responsibilities include updating records, answering questions, and guiding users on features and usage. This role emphasizes real conversations and exceptional support, performed mostly online in a remote setting.