Customer Support Outbound Operations Specialist PartTime Remote

Norbeck Technologies Inc; Clinton (MD); Remote; USD 25,000 - 39,000; Part time

Job summary

RunToWork is seeking a part-time Customer Support & Outbound Operations Specialist to assist clients with onboarding and manage cold outbound email systems. This remote role requires clear communication and a proactive, self-directed approach to support.

You will work with Smartlead.ai and Instantly.ai to oversee campaigns, ensure deliverability, and triage customer inquiries in a fast-paced environment.

Qualifications

• Experience in onboarding and customer support.
• Ability to communicate clearly with non-technical users.
• Proactive, self-directed work in a remote setting.

Responsibilities

• Guide new clients through onboarding on RunToWork portals.
• Monitor and manage day-to-day email campaigns in Smartlead.ai and Instantly.ai.
• Troubleshoot basic configuration questions for customers.
• Document common questions to improve onboarding guides.

Skills

Customer support

SaaS platforms

Outbound email

Remote work

Tools

Smartlead.ai

Instantly.ai

Job description

Customer Support & Outbound Operations Specialist (Part-Time / Remote)

Company: RunToWork (runtowork.com)

Role Type: Part-Time (approx. 15–20 hours/week)

Location: Remote

Compensation: Competitive hourly rate based on experience

About the Role

RunToWork provides automated 24/7 AI front-office coverage, dispatching, and call triage for service businesses and trade contractors. We are seeking a tech-savvy, customer-focused specialist to handle client onboarding support and help manage our cold outbound email systems.

In this dual-focus role, you will be the friendly frontline face assisting customers with setting up and running their RunToWork portals, while also maintaining our outbound infrastructure across Smartlead.ai and Instantly.ai.

Key Responsibilities

Customer Success & Technical Support: Guide new clients through onboarding on runtowork.com, answer product questions via chat/email, and troubleshoot basic configuration settings with a patient, customer-first attitude.

Outbound Campaign Management: Monitor, organize, and manage day-to-day email campaigns inside Smartlead.ai and Instantly.ai.

Deliverability & Inbox Health: Keep an eye on domain warmup metrics, mailbox health, reply sorting, and bounce rates across cold email accounts.

Lead Triage: Review inbound replies from outreach campaigns, filter out unsubscriptions, and pass warm leads or demo requests directly to the team.

Feedback Loop: Document recurring customer questions and operational hurdles to help improve our onboarding guides and self-service materials.

What We Are Looking For

Customer-Facing Polish: Warm, clear, and professional written and verbal communication skills; comfortable explaining software workflows to non-technical users.

Email Platform Familiarity: Direct experience with—or a demonstrated aptitude to quickly learn and operate—Smartlead.ai and Instantly.ai.

Solid Tech Foundation: Comfortable with modern web apps, SaaS dashboards, browser troubleshooting, and cloud tools.

Self-Directed & Reliable: Ability to manage your schedule, stay on top of daily inbox checks, and work independently in a remote setting.

Nice-to-Haves

Prior experience in a Tier 1 customer support, virtual assistant, or sales development representative (SDR) role.

Basic understanding of email deliverability standards (SPF, DKIM, DMARC) and domain warming.

Familiarity with field service businesses or automated telephony platforms.

This is a remote position.