Remote Outbound Customer Experience Specialist - Welcome Calls

Redwood Services; Memphis (TN); Remote; USD 42,000 - 58,000; Full time

Job summary

Redwood Services is a national home services platform partnering with HVAC, plumbing, and electrical companies. We are hiring Outbound Customer Experience Specialists to support tuck-in acquisitions by making high-volume welcome calls to existing customer bases.

Join a fast-paced team focused on creating a great first impression, building trust, and gathering key customer information during transitions. Remote work, flexible schedules across time zones, and potential pathway from contractor to

Qualifications

• 2+ years of outbound call center experience.
• Comfortable making 100-150+ outbound calls daily.
• Open to starting as a full-time contractor with potential to transition to a W2 employee with benefits.
• Ability to work effectively in a remote environment with strong self-management and accountability.
• Ability to work a flexible schedule across time zones (typical shifts between 9am-8pm depending on region).
• Strong communication skills with a friendly, confident phone presence.
• Tech-savvy and able to quickly learn new systems.

Responsibilities

• Make 100-150 outbound welcome calls per day to customers of acquired companies.
• Introduce the partnership and inform customers about the transition.
• Collect and update customer information in the system.
• Invite customers to join the VIP text club and explain benefits.
• Handle inbound calls and assist with basic scheduling as needed.
• Maintain a positive, professional tone on every call.
• Document call outcomes across multiple systems and time zones.

Skills

Outbound call center experience

High-volume calling

Remote work / self-management

Time zone flexibility

Strong communication

Tech-savvy

Tools

ServiceTitan

Job description

Redwood Services is a national home services platform partnering with HVAC, plumbing, and electrical companies. We are hiring Outbound Customer Experience Specialists to support tuck-in acquisitions by making high-volume welcome calls to existing customer bases.

Join a fast-paced team focused on creating a great first impression, building trust, and gathering key customer information during transitions. Remote work, flexible schedules across time zones, and potential pathway from contractor to