Outbound Telesales Agent

Humana Inc; Jackson (MS); Remote; USD 45,000 - 61,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc. is seeking an Outbound Tele Sales Agent for a remote position in Mississippi.

You will engage with members by making outbound calls to schedule virtual appointments with healthcare providers, promoting the benefits of virtual care, and addressing inquiries in a compliant, customer-focused manner. Ideal candidates will have telephonic sales experience, a Bachelor's degree preferred, and bilingual English/Spanish capabilities.

Qualifications

• Ability to connect meaningfully with customers to build emotional engagement.
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience.
• Comfort working in a telephonic intensive environment.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Responsibilities

• Conduct outbound calls to members to promote and schedule virtual appointments.
• Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
• Utilize persuasive techniques to encourage members to agree to schedule an appointment.
• Address any questions or concerns members may have regarding virtual services, providing accurate information and support.
• Maintain detailed records of each call, including member responses and scheduled appointments, in the CRM system.
• Performs follow up with members, outside entities and/or providers.
• Ensures responses to member and/or provider inquiries are completed efficiently to achieve service and quality.
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
• Stay informed about healthcare services and offerings to provide up-to-date information to members.
• Follow all compliance and regulatory requirements when handling member information.

Skills

Customer engagement

Clear communication

Telephonic sales

Bilingual English/Spanish

Healthcare knowledge

Education

Bachelor's degree

Job description

Become a part of our caring community

As an Outbound Tele Sales Agent, you will be responsible for engaging with members through outbound calls with the primary goal of scheduling virtual appointments with healthcare providers. This is a remote position for the state of Mississippi.

Additional Information

• Conduct outbound calls to members to promote and schedule virtual appointments.

• Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.

• Utilize persuasive techniques to encourage members to agree to schedule an appointment.

• Address any questions or concerns members may have regarding virtual services, providing accurate information and support.

• Maintain detailed records of each call, including member responses and scheduled appointments, in the customer relationship management (CRM) system.

• Performs follow up with members, outside entities and/or providers.

• Ensures responses to member and/or provider inquiries are completed efficiently to achieve service and quality

• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.

• Stay informed about healthcare services and offerings to provide up-to-date information to members.

• Follow all compliance and regulatory requirements when handling member information.

Use your skills to make an impact

Required Qualifications:

• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy

• Simplify complexity and integrate internal efforts to deliver an optimal customer experience

• Comfort working in a telephonic intensive environment

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor's degree

• Telephonic sales experience (inbound, outbound)

• Understanding of value-based primary care and/or Medicare Advantage

• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

#LI-RA1

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$45,000 - $60,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources