Remote Outbound Donor & Volunteer Support Specialist

American Heart Association; Dallas (TX); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Fully remote position

Home office equipment provided

Job summary

The American Heart Association is seeking a Temporary Outbound Customer Care Specialist to support donor relations and volunteer engagement from a fully remote home office. The role runs Monday through Friday, 8:30am to 5:00pm CT, with an hourly rate of $17.50 and equipment provided for a complete home office setup.

Responsibilities include making outbound calls to thank donors, welcoming volunteers, and assisting with events, while educating volunteers on fundraising and responding to

Qualifications

• High school diploma or equivalent.
• 0-2 years of relevant work experience; preferred at least six months in customer interaction.
• Strong communication skills, both verbal and written, with attention to typing accuracy.
• Must be able to multitask across several software programs and the Internet.
• Ability to work Monday–Friday 8:30am–5:00pm CT.

Responsibilities

• Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.
• Establish an ongoing support relationship and educate volunteers on fundraising.
• Respond to customer inquiries by referring to materials, secondary sources, or more senior staff.
• Follow up on previous calls.
• Use multiple software programs for tracking contact information and interactions.

Skills

High school diploma

0-2 years experience

Customer interaction

Multitasking

Strong communication

Problem solving

Availability Mon-Fri

Education

High school diploma

Tools

CRM software

Job description

The American Heart Association is seeking a Temporary Outbound Customer Care Specialist to support donor relations and volunteer engagement from a fully remote home office. The role runs Monday through Friday, 8:30am to 5:00pm CT, with an hourly rate of $17.50 and equipment provided for a complete home office setup.

Responsibilities include making outbound calls to thank donors, welcoming volunteers, and assisting with events, while educating volunteers on fundraising and responding to